Returns & Exchanges
At Heatons Furniture, we want you to love your home, which is why we offer a 30-day return window for items in their original condition. If your new piece isn't the perfect fit, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare the Item
Carefully disassemble the furniture if necessary and place it back into its original packaging, ensuring all hardware and assembly instructions are included.
Schedule Pickup or Shipping
For small decor, use the provided prepaid label; for large furniture pieces, our logistics team will coordinate a convenient curbside pickup time with you.
Inspection and Refund
Once our warehouse team inspects the item to confirm its condition, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing